Frequently asked questions

In your initial 15-minute call with Dr. Jessica Povall, she'll start by understanding your symptoms and concerns. She'll discuss your treatment goals, whether it's pain management, mobility improvement, or addressing a specific condition. Dr. Povall will explain how she can help and outline potential next steps, including treatment options and personalized plans. Expect a compassionate, individualized approach focused on your unique needs.

Dr. Jessica Povall brings years of experience in Telehealth, helping patients with various conditions, from chronic pain to sports injuries. Through video calls, she provides personalized exercises and strategies tailored to your needs. Her holistic approach ensures you understand how to optimize your overall health, empowering you to take control. Whether it's musculoskeletal issues, neurological conditions, or general wellness, Dr. Povall's Telehealth services are designed to support your recovery journey.

Yes. Most private health funds allow rebates for Telehealth Physiotherapy Consultations, so we recommend checking with your fund regarding their specific coverage. Receipts from Telehealth sessions can be submitted by patients for reimbursement via their participating Health Fund. This means that you may be eligible for rebates from your private health fund for Telehealth Physiotherapy Consultations with Dr Jessica Povall. Please consult with your specific health fund to understand their policies and processes for receiving reimbursements for these sessions. Private Health Insurances that cover Telehealth services: https://australian.physio/sites/default/files/APA_PH-Insurance-and-Telehealth-metrix.pdf

Most physiotherapy is built around musculoskeletal injury. My practice is built around the autonomic nervous system — POTS, post-concussion syndrome, and vestibular and oculomotor dysfunction — presentations that often get missed or mismanaged in general physio settings because the underlying issue isn't structural. Assessment and treatment draw on objective testing rather than symptom checklists alone: heart rate variability (HRV) testing, tilt table and orthostatic challenge protocols, and vestibular-oculomotor assessment to identify what your nervous system is actually doing. Treatment options extend beyond standard manual therapy to include dry needling, photobiomodulation (low-level laser therapy), and vagal nerve stimulation, selected based on your individual presentation rather than applied as a standard package.I trained as a Doctor of Physiotherapy at Boston University and have practiced across Australia, the US, and New Zealand over 15+ years, working across TMS therapy, dry needling, and complex neurological rehab. I hold CCMI certification and am a registered NDIS provider, so I can support the funding and equipment side of care where that's relevant — treatment and practical access aren't handled as two separate problems.